Retail

In line with delighting our customers, there are a number of financial partnerships the group have utilsied to make our customers’ shopping experience even easier.  Our partnerships are varied, from Buy Now Pay Later options, to loyalty points redemptions.

Information about all our partnerships, how to utilise them as part of your customer experience, and asking questions, can all be found below.

ELEARNING

Complete your FACES monthly quizzes.

WORKSHOPS

As our valued partners in Inspiring Excellence in Retail, Chalhoub Retail Academy Team is delighted to invite you to the Frontline Leaders Lounge.

We will be taking this opportunity to introduce the Retail Academy Team, update you on New Initiatives and Refresh your awareness on our key programmes for you and your teams.

During this event you will:

• Refresh your awareness of our key programmes START, CRVQ and L1 CAP
• Learn more and get updates on our new programmes such as RFC and Fashion Curriculum
• Share your ideas to continue to enrich our partnership in developing your team
• Network with peers and CRA team over insightful conversations and Smoothies

FACE TO FACE WORKSHOP

Hello & Welcome to Beyond Fragrance, Foundation!

This workshop is designed to immerse you, through interactive activities, into the history of fragrance, it will enable you to gain valuable insights into the art of fragrance construction as well as learning all about common fragrance notes and their place in the structure of fragrance.

Who is this for?

Beauty Advisors, Perfume Experts and Perfume Advisers, who would like to enhance their foundational fragrance expertise and explore the world of fragrance construction and ingredients.

Purpose

By the end of the 2.5 hours workshop, facilitated in a classroom setting, you will be equipped with the fundamental knowledge about the history of fragrance; the raw materials used in perfumery, and the most common methods of extraction. You will gain understanding and familiarity of how fragrances are composed, the structure of fragrance, as well as what are the most common notes used in perfumery. 

VIRTUAL WORKSHOP

The fundamental skincare knowledge and technical skills that every Beauty Advisor and Skincare specialist needs to know.

Course Description:

This training is a 5 Module training, that focuses on understanding, assessing and diagnosing the skin. In this course, you will understand how to design skincare experiences and learn different application techniques in facial room and in-store settings.

Course Aim and Objectives:

The aim of this course, is to elevate your skincare knowledge and skill set, to translate into designing exceptional in-store customer experiences.

GLOSSARY

This skincare glossary is designed to standardize the way we understand and speak about skincare, by shedding light on skincare terms used in today’s industry. For all beauty lovers and enthusiasts who have a passion for skincare, whether you work in frontline retail or you are a back of house employee, this skincare glossary is for you.

قائمة المصطلحات

تم تصميم قاموس العناية بالبشرة هذا لتوحيد طريقة فهمنا للعناية بالبشرة والتحدث عنها ، من خلال تسليط الضوء على مصطلحات العناية بالبشرة المستخدمة في صناعة اليوم. لجميع محبي الجمال والمتحمسين الذين لديهم شغف بالعناية بالبشرة ، سواء كنت تعمل في تجارة التجزئة في الخطوط الأمامية أو كنت موظفًا في المكتب ، فإن قاموس  العناية بالبشرة هذا مناسب لك.

WORKSHOP

Customer@Heart

‘it’s not a task it’s a mindset’

Putting our customers everywhere at the heart of every decision, task and process by building a diverse customer mindset in every single employee

VIRTUAL WORKSHOP

This course if designed for learners who are active on EF English program and would like to practically apply what they have learned.

Purpose

This program is created to support your English learning journey in EF program to apply what you have learned practically in an environment that encourage you to make mistakes and learn from it.

Learning Objectives

• Give participants the confidence converse in English without shying away from making mistakes.
• Build the habit of learning English through songs and short videos.
• Create a community of practice for the enrolled learners in EF Online English.

ELEARNING

This course provides you with video and eLearning on how to use Chalhoub's Retail Store Operations FOCUS platform.

FACE TO FACE WORKSHOP

A learning Collaboration created by Chalhoub University for Carolina Herrera consisting of a series of in-store activities with the aim of increasing the use of CX, Clienteling and Fashion Knowledge directly on the Shop Floor.

FACE TO FACE WORKSHOP

A full day of workshops for Tanagra employees covering aspects of Art de Vivre, applied through hands-on workshops and activities.

The objective is to motivate the team and give them the space to learn by doing.

FACE TO FACE WORKSHOP

A learning collaboration created for Level Shoes by Chalhoub University which involves motivational activities as well as behavioural trainings.

FACE TO FACE WORKSHOP

A collaborative Learning Path created for the Team at Tryano by CU, to elevate Retail and Leadership skills.

FASHION LEARNING PATH

The fashion industry is one of the biggest, yet most challenging industries impacted by hundreds of factors, including economic uncertainties and digital transformation. In response to this new digital wave, consumer expectations have reached an all-time high. Shoppers are no longer content with the simple purchase transaction; they want to have an experience attached to it. As the knowledge and reach of a consumer is heightened, the knowledge of our frontliners need to be elevated to meet that expectation. The Fashion Curriculum aims at increasing the knowledge on a broad spectrum, allowing our frontliners to be well-informed, confident and opinionated consultants of Fashion.

The Learning Curriculum

A Hybrid approach -Strong, Self-directed, interesting+ fun + informative

A Fashion Community

Organised events and classes: aims at creating an interest beyond just selling products, a more genuine interest in fashion and the industry as a whole.

Outcomes

A population of fashion employees with the ability to speak about fashion with a deeper knowledge and basis – the ability to form their own opinions and have critical thinking.

FASHION LEARNING PATH

The fashion industry is one of the biggest, yet most challenging industries impacted by hundreds of factors, including economic uncertainties and digital transformation. In response to this new digital wave, consumer expectations have reached an all-time high. Shoppers are no longer content with the simple purchase transaction; they want to have an experience attached to it. As the knowledge and reach of a consumer is heightened, the knowledge of our frontliners need to be elevated to meet that expectation. The Fashion Curriculum aims at increasing the knowledge on a broad spectrum, allowing our frontliners to be well-informed, confident and opinionated consultants of Fashion.

The Learning Curriculum

A Hybrid approach -Strong, Self-directed, interesting+ fun + informative

A Fashion Community

Organised events and classes: aims at creating an interest beyond just selling products, a more genuine interest in fashion and the industry as a whole.

Outcomes

A population of fashion employees with the ability to speak about fashion with a deeper knowledge and basis – the ability to form their own opinions and have critical thinking.

DISCUSSION GROUP

A community for Fashion Afficionados with exclusive activities including Panel Talks, Guest speakers, Masterclasses, Film club and Fashion Sketching Classes etc. These activities and events will be organised by the Retail Academy.

This community aims towards growing interest in fashion with a more wholistic and intriguing approach, where Chalhoubies can attend, enjoy, have fun but also learn and expand their thinking in Fashion.

There is also a Fashion Forum linked to this course, where you can discuss anything Fashion at any time!

FACE TO FACE WORKSHOPS

START Induction Programme is designed to help our frontliners smoothly integrate into the Group while delivering Delightful Customer Experiences.

eLEARNING

As we evolve into becoming a true Hybrid retailer, we are now able to reach our customers across a range of various sales channels allowing us to offer our store inventory from multiple fulfilment centers in our network.

This transformation also calls for a change within our store operations, where we take the first step into an Omnichannel mindset – no longer differentiating between Store (offline sales) and Ecommerce (online sales) and continuing to commit in delighting our customers regardless what channel they have made their purchase.

ONLINE TOOLKIT

Clienteling has dominated the luxury retail space for many years. It is also becoming more relevant in today’s digital transformation.

With clienteling, we seek to establish meaningful relationships between us and the customer. This is achieved by leveraging real-time data, based on the customer profile which includes their preferences, behaviours and purchases.

WHO IS FOR:

Clienteling Toolkit is a viable online resource of information and tools available to each frontline employee as a source of knowledge on the practice of Clienteling in our Group.

PURPOSE AND HOW WILL YOU BENEFIT

Our customers crave a highly personalised shopping experience and in order to provide that for them, there is a method known as clienteling.

Learn this technique used by retail sales consultants that will help you to establish long-term relationships with key customers based on data about what they like, what they purchase, and how they behave. That’s because whenever you want to create a long-lasting relationship you need to put more personal attention on another person.

سيطر Clienteling على مساحة البيع بالتجزئة الفاخرة لسنوات عديدة. كما أنها أصبحت أكثر أهمية في التحول الرقمي اليوم. مع Clienteling، نسعى إلى إقامة علاقات ذات مغزى بيننا وبين العميل. يتم تحقيق ذلك من خلال الاستفادة من البيانات في الوقت الفعلي ، بناءً على ملف تعريف العميل الذي يتضمن تفضيلاتهم وسلوكياتهم ومشترياتهم.

لمن هذا

Clienteling Foundation Toolkit هو مورد قابل للتطبيق عبر الإنترنت للمعلومات والأدوات المتاحة لكل موظف في الخطوط الأمامية كمصدر للمعرفة حول ممارسة Clienteling  في مجموعتنا.

VIRTUAL WORKSHOP

Clienteling has dominated the luxury retail space for many years. It is also becoming more relevant in today’s digital transformation.

With clienteling, we seek to establish meaningful relationships between us and the customer. This is achieved by leveraging real-time data, based on the customer profile which includes their preferences, behaviours and purchases.

WHO IS FOR:

Clienteling Foundation Programme is a nomination based programme dedicated to all front line employees.

PURPOSE

Our customers crave a highly personalised shopping experience and in order to provide that for them, there is a method known as clienteling.

Learn this technique used by retail sales consultants that will help you to establish long-term relationships with key customers based on data about what they like, what they purchase, how they behave. That’s because whenever you want to create a long-lasting relationship you need to put more personal attention towards another person.