Retail

VIRTUAL WORKSHOP

The fundamental skincare knowledge and technical skills that every Beauty Advisor and Skincare specialist needs to know.

Course Description:

This training is a 5 Module training, that focuses on understanding, assessing and diagnosing the skin. In this course, you will understand how to design skincare experiences and learn different application techniques in facial room and in-store settings.

Course Aim and Objectives:

The aim of this course, is to elevate your skincare knowledge and skill set, to translate into designing exceptional in-store customer experiences.

GLOSSARY

This skincare glossary is designed to standardize the way we understand and speak about skincare, by shedding light on skincare terms used in today’s industry. For all beauty lovers and enthusiasts who have a passion for skincare, whether you work in frontline retail or you are a back of house employee, this skincare glossary is for you.

قائمة المصطلحات

تم تصميم قاموس العناية بالبشرة هذا لتوحيد طريقة فهمنا للعناية بالبشرة والتحدث عنها ، من خلال تسليط الضوء على مصطلحات العناية بالبشرة المستخدمة في صناعة اليوم. لجميع محبي الجمال والمتحمسين الذين لديهم شغف بالعناية بالبشرة ، سواء كنت تعمل في تجارة التجزئة في الخطوط الأمامية أو كنت موظفًا في المكتب ، فإن قاموس  العناية بالبشرة هذا مناسب لك.

WORKSHOP

Customer@Heart

‘it’s not a task it’s a mindset’

Putting our customers everywhere at the heart of every decision, task and process by building a diverse customer mindset in every single employee

VIRTUAL WORKSHOP

This course if designed for learners who are active on EF English program and would like to practically apply what they have learned.

Purpose

This program is created to support your English learning journey in EF program to apply what you have learned practically in an environment that encourage you to make mistakes and learn from it.

Learning Objectives

• Give participants the confidence converse in English without shying away from making mistakes.
• Build the habit of learning English through songs and short videos.
• Create a community of practice for the enrolled learners in EF Online English.

ELEARNING

This course provides you with video and eLearning on how to use Chalhoub's Retail Store Operations FOCUS platform.

FACE TO FACE WORKSHOP

A learning Collaboration created by Chalhoub University for Carolina Herrera consisting of a series of in-store activities with the aim of increasing the use of CX, Clienteling and Fashion Knowledge directly on the Shop Floor.

FACE TO FACE WORKSHOP

A full day of workshops for Tanagra employees covering aspects of Art de Vivre, applied through hands-on workshops and activities.

The objective is to motivate the team and give them the space to learn by doing.

FACE TO FACE WORKSHOP

A learning collaboration created for Level Shoes by Chalhoub University which involves motivational activities as well as behavioural trainings.

FACE TO FACE WORKSHOP

A collaborative Learning Path created for the Team at Tryano by CU, to elevate Retail and Leadership skills.

FASHION LEARNING PATH

The fashion industry is one of the biggest, yet most challenging industries impacted by hundreds of factors, including economic uncertainties and digital transformation. In response to this new digital wave, consumer expectations have reached an all-time high. Shoppers are no longer content with the simple purchase transaction; they want to have an experience attached to it. As the knowledge and reach of a consumer is heightened, the knowledge of our frontliners need to be elevated to meet that expectation. The Fashion Curriculum aims at increasing the knowledge on a broad spectrum, allowing our frontliners to be well-informed, confident and opinionated consultants of Fashion.

The Learning Curriculum

A Hybrid approach -Strong, Self-directed, interesting+ fun + informative

A Fashion Community

Organised events and classes: aims at creating an interest beyond just selling products, a more genuine interest in fashion and the industry as a whole.

Outcomes

A population of fashion employees with the ability to speak about fashion with a deeper knowledge and basis – the ability to form their own opinions and have critical thinking.

FASHION LEARNING PATH

The fashion industry is one of the biggest, yet most challenging industries impacted by hundreds of factors, including economic uncertainties and digital transformation. In response to this new digital wave, consumer expectations have reached an all-time high. Shoppers are no longer content with the simple purchase transaction; they want to have an experience attached to it. As the knowledge and reach of a consumer is heightened, the knowledge of our frontliners need to be elevated to meet that expectation. The Fashion Curriculum aims at increasing the knowledge on a broad spectrum, allowing our frontliners to be well-informed, confident and opinionated consultants of Fashion.

The Learning Curriculum

A Hybrid approach -Strong, Self-directed, interesting+ fun + informative

A Fashion Community

Organised events and classes: aims at creating an interest beyond just selling products, a more genuine interest in fashion and the industry as a whole.

Outcomes

A population of fashion employees with the ability to speak about fashion with a deeper knowledge and basis – the ability to form their own opinions and have critical thinking.

DISCUSSION GROUP

A community for Fashion Afficionados with exclusive activities including Panel Talks, Guest speakers, Masterclasses, Film club and Fashion Sketching Classes etc. These activities and events will be organised by the Retail Academy.

This community aims towards growing interest in fashion with a more wholistic and intriguing approach, where Chalhoubies can attend, enjoy, have fun but also learn and expand their thinking in Fashion.

There is also a Fashion Forum linked to this course, where you can discuss anything Fashion at any time!

FACE TO FACE WORKSHOPS

START Induction Programme is designed to help our frontliners smoothly integrate into the Group while delivering Delightful Customer Experiences.

eLEARNING

As we evolve into becoming a true Hybrid retailer, we are now able to reach our customers across a range of various sales channels allowing us to offer our store inventory from multiple fulfilment centers in our network.

This transformation also calls for a change within our store operations, where we take the first step into an Omnichannel mindset – no longer differentiating between Store (offline sales) and Ecommerce (online sales) and continuing to commit in delighting our customers regardless what channel they have made their purchase.

ONLINE TOOLKIT

Clienteling has dominated the luxury retail space for many years. It is also becoming more relevant in today’s digital transformation.

With clienteling, we seek to establish meaningful relationships between us and the customer. This is achieved by leveraging real-time data, based on the customer profile which includes their preferences, behaviours and purchases.

WHO IS FOR:

Clienteling Toolkit is a viable online resource of information and tools available to each frontline employee as a source of knowledge on the practice of Clienteling in our Group.

PURPOSE AND HOW WILL YOU BENEFIT

Our customers crave a highly personalised shopping experience and in order to provide that for them, there is a method known as clienteling.

Learn this technique used by retail sales consultants that will help you to establish long-term relationships with key customers based on data about what they like, what they purchase, and how they behave. That’s because whenever you want to create a long-lasting relationship you need to put more personal attention on another person.

VIRTUAL WORKSHOP

Clienteling has dominated the luxury retail space for many years. It is also becoming more relevant in today’s digital transformation.

With clienteling, we seek to establish meaningful relationships between us and the customer. This is achieved by leveraging real-time data, based on the customer profile which includes their preferences, behaviours and purchases.

WHO IS FOR:

Clienteling Foundation Programme is a nomination based programme dedicated to all front line employees.

PURPOSE

Our customers crave a highly personalised shopping experience and in order to provide that for them, there is a method known as clienteling.

Learn this technique used by retail sales consultants that will help you to establish long-term relationships with key customers based on data about what they like, what they purchase, how they behave. That’s because whenever you want to create a long-lasting relationship you need to put more personal attention towards another person.

ASSESSMENT

The purpose of assessment is to gather relevant information about your achievement or progress or to identify your interests in order to create better material about your learning.

Assessment enables 3 things;

• To support your learning
• Assessments encourage accountability
• Assessments lead to certification progress CRVQ BEAUTY

So let's get started, Show us YOUR DRIVE TO EXCEL !!!

ASSESSMENT

The purpose of assessment is to gather relevant information about your achievement or progress or to identify your interests in order to create better material about your learning.

Assessment enables 3 things:

• To support your learning
• Assessments encourage accountability
• Assessments lead to certification progress CRVQ BEAUTY

So let's get started, Show us YOUR DRIVE TO EXCEL !!!

Welcome to Tanagra's First Evaluation. This is a 30-minute evaluation to assess the knowledge of the new joiners, following the completion of their "Welcome to Tanagra training".

EVALUATION

Welcome to your very first Fashion Knowledge Evaluation! The journey you are about to embark on is a means to find out how much you know about luxury fashion. Please note that this is a developmental exercise and will not affect your Performance Development Reviews and your current roles. Chalhoub University needs to know where your knowledge lies. This will help us build a Fashion program that will further your knowledge, confidence and expertise in luxury. You are encouraged to be completely honest and transparent with your answers. If there is an answer you are uncertain about, please do not feel pressured to guess; we have the option to choose “I don’t know”. This allows us to get quality information to create a highly informed curriculum. You have 90 minutes to complete this evaluation. Good luck and enjoy!