Retail

INSTORE TRAININGS

Welcome to your Purificacion Garcia Product Knowledge training programme. This training will allow you to gain a sound knowledge and understanding of the items available in the new collections and build your confidence in creating exceptional buying experiences for your customers.

Who is it for?

All PG frontliners who are looking at enhancing their product knowledge.

eLEARNING REGISTRATION

Who is EF?

Education First EF is an international education company that specializes in language training, educational, travel, academic degree programmes and cultural exchange.

EF x Chalhoub University

We at Chalhoub University are delighted to announce a partnership with EF to offer you an English Language Online Course.

Purpose

EF English Online course is designed for non-native English speakers to improve their communication skills, to have better encounters with customers and colleagues.

ENROLL AND REGISTER

Registrations will begin on the 21st of September and seats are limited, and will be offered on first come first serve basis.

التسجيل الإلكتروني

21 سبتمبر

5 أكتوبر

Once your seat is confirmed, you will be invited for an orientation session where you will complete an English language placement assessment to determine your English level.

Registrations are now closed for the first phase.

تم إغلاق التسجيل للدفعه الأولى

eLEARNING

As we evolve into becoming a true Hybrid retailer, we are now able to reach our customers across a range of various sales channels allowing us to offer our store inventory from multiple fulfilment centers in our network.

This transformation also calls for a change within our store operations, where we take the first step into an Omnichannel mindset – no longer differentiating between Store (offline sales) and Ecommerce (online sales) and continuing to commit in delighting our customers regardless what channel they have made their purchase.

VIRTUAL WORKSHOP

Clienteling has dominated the luxury retail space for many years. It is also becoming more relevant in today’s digital transformation.

With clienteling, we seek to establish meaningful relationships between us and the customer. This is achieved by leveraging real-time data, based on the customer profile which includes their preferences, behaviours and purchases.

WHO IS FOR:

Clienteling Foundation Programme is a nomination based programme dedicated to all front line employees.

PURPOSE

Our customers crave a highly personalised shopping experience and in order to provide that for them, there is a method known as clienteling.

Learn this technique used by retail sales consultants that will help you to establish long-term relationships with key customers based on data about what they like, what they purchase, how they behave. That’s because whenever you want to create a long-lasting relationship you need to put more personal attention towards another person.

Assessment

The purpose of assessment is to gather relevant information about your achievement or progress or to identify your interests in order to create better material about your learning.

Assessment enables 3 things;

• To support your learning
• Assessments encourage accountability
• Assessments lead to certification progress CRVQ BEAUTY

So let's get started, Show us YOUR DRIVE TO EXCEL !!!

ASSESSMENT

The purpose of assessment is to gather relevant information about your achievement or progress or to identify your interests in order to create better material about your learning.

Assessment enables 3 things:

• To support your learning
• Assessments encourage accountability
• Assessments lead to certification progress CRVQ BEAUTY

So let's get started, Show us YOUR DRIVE TO EXCEL !!!

Welcome to your very first Fashion Knowledge Evaluation! The journey you are about to embark on is a means to find out how much you know about luxury fashion. Please note that this is a developmental exercise and will not affect your Performance Development Reviews and your current roles. Chalhoub University needs to know where your knowledge lies. This will help us build a Fashion program that will further your knowledge, confidence and expertise in luxury. You are encouraged to be completely honest and transparent with your answers. If there is an answer you are uncertain about, please do not feel pressured to guess; we have the option to choose “I don’t know”. This allows us to get quality information to create a highly informed curriculum. You have 90 minutes to complete this evaluation. Good luck and enjoy!

EVALUATION

Welcome to your very first Fashion Knowledge Evaluation! The journey you are about to embark on is a means to find out how much you know about luxury fashion. Please note that this is a developmental exercise and will not affect your Performance Development Reviews and your current roles. Chalhoub University needs to know where your knowledge lies. This will help us build a Fashion program that will further your knowledge, confidence and expertise in luxury. You are encouraged to be completely honest and transparent with your answers. If there is an answer you are uncertain about, please do not feel pressured to guess; we have the option to choose “I don’t know”. This allows us to get quality information to create a highly informed curriculum. You have 90 minutes to complete this evaluation. Good luck and enjoy!

ASSESSMENT

The purpose of assessment is to gather relevant information about your achievement or progress or to identify your interests in order to create better material about your learning.

Assessment enables 3 things;

• To support your learning
• Assessments encourage accountability
• Assessments lead to certification progress CRVQ BEAUTY

So let's get started, Show us YOUR DRIVE TO EXCEL !!!

FACE TO FACE WORKSHOP

The Journey consists of four parts including Plain English, Effective Listening, Telephony Skills and Email writing skills.

It will be delivered face-to face in the academy over a period of one month - with one module every week.

Who is it for

This Programme is designed for Customer Service agents to motivate and enhance their skills and abilities. 

Nomination Expedition

E-commerce Programme is a nomination-based expedition.  If you meet the above criteria and you would like to add this expedition to your learning journey, please discuss it with your direct manager who can send your nomination through to Chalhoub University team.

VIRTUAL WORKSHOP

The CX Programme is a transformation programme for all who are aspiring to transform their customer interaction into being customer-centric and deliver the best customer experience for sustainable growth.

WHO IS FOR:

CX Programme is a nomination base programme that is currently designed to target brands with CX set-up.

We will be launching by the end of the year CX Programme Level 1 to all of our brands.

PURPOSE

A great customer experience leads to widespread word of mouth recommendations, social sharing and loyal customers in the long term. It goes without saying that customer experience CX is perhaps the most important focus in our stores.

As CX Team we must co-design outstanding experiences with the brands and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.

Certified Expedition

This Program is designed to work on rehabilitating the respiratory system and lungs at a physical level, as well as the mind-body connection at a deeper level to deal with today's global challenges, every day struggles and difficult circumstances while becoming aware .

Who is this for?

Anyone who wants to find peace and happiness through a journey within.

Purpose:

• Enhances the immunity system
• Stretches & Strengthens the Muscles of the neck, shoulder chest and around the ribcage.
• Reduces anxiety and enhances sleep
• Relaxes the Nervous System
• Connects with the true essence of the self
• Forgiveness & Compassion
• Clarity and Focus
• Calms the Body and Mind
• Rehabilitation of the Lungs (especially for who have experienced Covid-19)
• Reduces anxiety, stress and depression

INSTORE TRAININGS

Welcome to your Carolina Herrera Product Knowledge training programme. This training will allow you to gain a sound knowledge and understanding of the items available in the new collections and build your confidence in creating exceptional buying experiences for your customers.

Who is it for?

All CH frontliners who are looking at enhancing their product knowledge.

VIRTUAL WORKSHOP

A Crucial Attribute to acquire as a Fashion Consultant is to acquire sound knowledge and understanding of the Fashion Industry. This workshop will build your confidence in understanding Tory Burch's products.

Who is it for?

All Tory Burch frontliners who are looking at enhancing their knowledge and skills by using convenient methods resulting in a higher level of confidence when creating the customer experience

Purpose

A Tory Burch learning journey over a year with four masterclasses designed to take a Tory Burch Fashion Consultant core and behavioral competencies to the next level to improve their guest relationship and sales performance.

Nomination Expedition
Growing our Brand is part of the Tory Burch Masterclasses for Tory Burch Retail Teams.  If you meet the above set criteria and you would like to add this expedition to your learning journey, please discuss it with your direct manager who can send your nomination through to Chalhoub University team

VIRTUAL WORKSHOP

A Crucial Attribute to acquire as a Fashion Consultant is to acquire sound knowledge and understanding of the Fashion Industry. This workshop will build your confidence in understanding Tory Burch's products.

Who is it for?

All Tory Burch frontliners who are looking at enhancing their knowledge and skills by using convenient methods resulting in a higher level of confidence when creating the customer experience

Purpose

A Tory Burch learning journey over a year with four masterclasses designed to take a Tory Burch Fashion Consultant core and behavioral competencies to the next level to improve their guest relationship and sales performance

Nomination Expedition

The Tory's Atelier is part of the Tory Burch Masterclasses for Tory Burch Retail Teams. If you meet the above set criteria and you would like to add this expedition to your learning journey, please discuss it with your direct manager who can send your nomination through to Chalhoub University team

Positive Intelligence Virtual Workshop

If you’re not physically fit, how would you feel taking the stairs or climbing up a steep hill? The same thing for the mind, If you’re not mentally fit, you’d feel mental stress, such as anxiety, frustration, or unhappiness, as you handle work and relationship challenges which can also impact your health and your whole life.

Who is this for?

Anyone who wants to improve the level of mental fitness required for peak performance and happiness.

Purpose:

• To address things within you that are getting in the way to moving towards your leadership goals.
• The Mind Fitness program provides the practical steps and guidance to boost the ability to command the mind to quiet the Saboteur region (Negative & Critical voices) and strengthen the Sage region (Positive thinking).
• The Positive Intelligence (Mental Fitness) program is not just to help you reach your career goals, it can also help you build your confidence and support you in being successful in your role and in other areas of your life.
• Changes the relationship with stress.

Mind Fitness is a nomination programme, please register your interest if you would like to be considered for the next startup.

VIRTUAL WORKSHOP

The Beauty Make-up Master Class will be featuring the latest Fragrance trends of 2021 ... This is a class you do not want to miss !!

WHO IS IT FOR?

Fragrance consultants, Beauty Advisors, and makeup artists, who would like to improve their knowledge and technical skills in fragrance

PURPOSE

This is a 1-day one-hour program looking at the fragrance market and how scent has a huge impact on our well- being, whether its fragrance for ourselves or home fragrances. What hot new compositions are floating around, and tips and tricks on becoming a master perfumer!

VIRTUAL WORKSHOP

The Beauty Make-up Master Class will be featuring the latest makeup trends of 2021 ... This is a class you do not want to miss !!

WHO IS IT FOR?

Beauty Advisor, consultants, and makeup artists, who would like to improve their knowledge and technical skills in makeup.

PURPOSE

This is a 1-day one-hour program packed with exciting tips and tricks which are on trend in the makeup world! It has been designed to combine both theoretical and technical material with a video tutorial showcase some amazing looks !! This is a "How to" video allowing you to recreate these trends yourself which will reflect on your beauty sales and increase overall guest satisfaction in our guest experience.

VIRTUAL WORKSHOP

The Beauty Skincare Master Class will be featuring the latest skincare products and hero ingredients of 2021 ... This is a class you do not want to miss !!

WHO IS IT FOR

Beauty Advisor, consultants, and makeup artists, who would like to improve their knowledge and technical skills in skincare.

PURPOSE

This is a 1-day one-hour program that will guide you on how to transform your skincare routine, and unveiling new secret ingredients that you can share with our guests and help them achieve the best result!

VIRTUAL WORKSHOP 

A 60-minute session to expand your creativity in the exciting world of fashion by understanding the key basics of fashion styling