Retail

EVALUATION

Welcome to your very first Fashion Knowledge Evaluation! The journey you are about to embark on is a means to find out how much you know about luxury fashion. Please note that this is a developmental exercise and will not affect your Performance Development Reviews and your current roles. Chalhoub University needs to know where your knowledge lies. This will help us build a Fashion program that will further your knowledge, confidence and expertise in luxury. You are encouraged to be completely honest and transparent with your answers. If there is an answer you are uncertain about, please do not feel pressured to guess; we have the option to choose “I don’t know”. This allows us to get quality information to create a highly informed curriculum. You have 90 minutes to complete this evaluation. Good luck and enjoy!

ASSESSMENT

The purpose of assessment is to gather relevant information about your achievement or progress or to identify your interests in order to create better material about your learning.

Assessment enables 3 things;

• To support your learning
• Assessments encourage accountability
• Assessments lead to certification progress CRVQ BEAUTY

So let's get started, Show us YOUR DRIVE TO EXCEL !!!

FACE TO FACE WORKSHOP

The Journey consists of four parts including Plain English, Effective Listening, Telephony Skills and Email writing skills.

It will be delivered face-to face in the academy over a period of one month - with one module every week.

Who is it for

This Programme is designed for Customer Service agents to motivate and enhance their skills and abilities. 

Nomination Expedition

E-commerce Programme is a nomination-based expedition.  If you meet the above criteria and you would like to add this expedition to your learning journey, please discuss it with your direct manager who can send your nomination through to Chalhoub University team.

VIRTUAL WORKSHOP

The CX Programme is a transformation programme for all who are aspiring to transform their customer interaction into being customer-centric and deliver the best customer experience for sustainable growth.

WHO IS FOR:

CX Programme is a nomination base programme that is currently designed to target brands with CX set-up.

We will be launching by the end of the year CX Programme Level 1 to all of our brands.

PURPOSE

A great customer experience leads to widespread word of mouth recommendations, social sharing and loyal customers in the long term. It goes without saying that customer experience CX is perhaps the most important focus in our stores.

As CX Team we must co-design outstanding experiences with the brands and the ecosystem to deliver them, demonstrate the business value of customer experience as a discipline, and lead its adoption across the organization.

INSTORE TRAININGS

Welcome to your Carolina Herrera Product Knowledge training programme. This training will allow you to gain a sound knowledge and understanding of the items available in the new collections and build your confidence in creating exceptional buying experiences for your customers.

Who is it for?

All CH frontliners who are looking at enhancing their product knowledge.

VIRTUAL WORKSHOP

A Crucial Attribute to acquire as a Fashion Consultant is to acquire sound knowledge and understanding of the Fashion Industry. This workshop will build your confidence in understanding Tory Burch's products.

Who is it for?

All Tory Burch frontliners who are looking at enhancing their knowledge and skills by using convenient methods resulting in a higher level of confidence when creating the customer experience

Purpose

A Tory Burch learning journey over a year with four masterclasses designed to take a Tory Burch Fashion Consultant core and behavioral competencies to the next level to improve their guest relationship and sales performance.

Nomination Expedition
Growing our Brand is part of the Tory Burch Masterclasses for Tory Burch Retail Teams.  If you meet the above set criteria and you would like to add this expedition to your learning journey, please discuss it with your direct manager who can send your nomination through to Chalhoub University team

VIRTUAL WORKSHOP

A Crucial Attribute to acquire as a Fashion Consultant is to acquire sound knowledge and understanding of the Fashion Industry. This workshop will build your confidence in understanding Tory Burch's products.

Who is it for?

All Tory Burch frontliners who are looking at enhancing their knowledge and skills by using convenient methods resulting in a higher level of confidence when creating the customer experience

Purpose

A Tory Burch learning journey over a year with four masterclasses designed to take a Tory Burch Fashion Consultant core and behavioral competencies to the next level to improve their guest relationship and sales performance

Nomination Expedition

The Tory's Atelier is part of the Tory Burch Masterclasses for Tory Burch Retail Teams. If you meet the above set criteria and you would like to add this expedition to your learning journey, please discuss it with your direct manager who can send your nomination through to Chalhoub University team

VIRTUAL WORKSHOP

The Beauty Make-up Master Class will be featuring the latest Fragrance trends of 2021 ... This is a class you do not want to miss !!

WHO IS IT FOR?

Fragrance consultants, Beauty Advisors, and makeup artists, who would like to improve their knowledge and technical skills in fragrance

PURPOSE

This is a 1-day one-hour program looking at the fragrance market and how scent has a huge impact on our well- being, whether its fragrance for ourselves or home fragrances. What hot new compositions are floating around, and tips and tricks on becoming a master perfumer!

VIRTUAL WORKSHOP

The Beauty Make-up Master Class will be featuring the latest makeup trends of 2021 ... This is a class you do not want to miss !!

WHO IS IT FOR?

Beauty Advisor, consultants, and makeup artists, who would like to improve their knowledge and technical skills in makeup.

PURPOSE

This is a 1-day one-hour program packed with exciting tips and tricks which are on trend in the makeup world! It has been designed to combine both theoretical and technical material with a video tutorial showcase some amazing looks !! This is a "How to" video allowing you to recreate these trends yourself which will reflect on your beauty sales and increase overall guest satisfaction in our guest experience.

VIRTUAL WORKSHOP

The Beauty Skincare Master Class will be featuring the latest skincare products and hero ingredients of 2021 ... This is a class you do not want to miss !!

WHO IS IT FOR

Beauty Advisor, consultants, and makeup artists, who would like to improve their knowledge and technical skills in skincare.

PURPOSE

This is a 1-day one-hour program that will guide you on how to transform your skincare routine, and unveiling new secret ingredients that you can share with our guests and help them achieve the best result!

VIRTUAL WORKSHOP 

A 60-minute session to expand your creativity in the exciting world of fashion by understanding the key basics of fashion styling

VIRTUAL WORKSHOP

Tory Burch Master Classes are the first brand quarterly sessions designed to elevate and equip the Tory Burch team with exceptional competencies and skills.

Who is it for?

Tory Burch Front Liners 

Purpose

A Tory Burch learning journey over a year with four masterclasses designed to take a Tory Burch Fashion Consultant core and behavioral competencies to the next level to improve their guest relationship and sales performance. 

The Learning Journey:

• More confident and knowledgeable about fashion trends and competitors by following up the trends
• Increase their influencing skills on Tory Burch using TB stories
• Building a successful relationship with Tory Burch customers
• Increase product knowledge
• A better understanding of KPI’s and how to calculate it according to their KPI’s
• Measure and increase the store’s target vs. actual.

Nomination Expedition

Our Clients is part of the Tory Burch Masterclasses for Tory Burch Retail Teams.  If you meet the above criteria and you would like to add this expedition to your learning journey, please discuss it with your direct manager who can send your nomination through to Chalhoub University team

Virtual Workshop

Tory Burch Master Classes are the first brand quarterly sessions designed to elevate and equip the Tory Burch team with exceptional competencies and skills.

Who is it for?

Tory Burch Front Liners 

Purpose

A Tory Burch learning journey over a year with four masterclasses designed to take a Tory Burch Fashion Consultant core and behavioral competencies to the next level to improve their guest relationship and sales performance. 

The Learning Journey:

• More confident and knowledgeable about fashion trends and competitors by following up the trends
• Increase their influencing skills on Tory Burch using TB stories
• Building a successful relationship with Tory Burch customers
• Increase product knowledge
• A better understanding of KPI’s and how to calculate it according to their KPI’s
• Measure and increase the store’s target vs. actual.

VIRTUAL WORKSHOP

A session to discover the world of seasons and color palettes. A great introduction to color analysis and the secrets to better enhance our true colors.

VIRTUAL WORKSHOP

Transition from being a fashion sales executive and became a Fashion Consultant. A session that will improve your fashion vocabulary.

VIRTUAL WORKSHOP

A Q&A session that will take you through the mind of a luxury customer.

VIRTUAL WORKSHOP

A 60-minute session where fashion consultants get to explore the future of fashion.....DIGITAL FASHION.

 

VIRTUAL WORKSHOP

A deep dive in the world of silk textile.  

VIRTUAL WORKSHOP

Understand materials, for you to have a starting point in creating the right choice of outfit for your customers. 

VIRTUAL WORKSHOP

A journey in understanding various women and men body shapes and how to create desired styles for each body shape.